All our pitches include room for an awning, at no extra charge. However, during the winter months (October-March) we will not be allowing any awnings up on site. During our season months, all types of awnings will only be allowed at the discretion of Gateway Resort. A member of our team will contact you prior to arrival to inform you if awnings are not allowed during your stay. Our decision is based on many factors, such as the weather forecast and the condition of the ground/pitches.

Sorry, we do not currently offer caravan storage.

We don’t allow window-less vans or commercial/sign-written vehicles on site – but you are welcome to drive up to your pitch to unload, then we would ask you to leave your van in our main car park (no charge). For safety reasons we also don’t allow windowless vans on site – again you are welcome to unload at your pitch, then we ask you to leave the van in our main car park. If you are unsure, please ask a member of our friendly Reception team.

Yes! We are more than happy to accept rally bookings for caravan groups, subject to availability. Please call or email us ([email protected]) with all the details so we can work out the best deals for you!

No, it’s handy to have it with you but it’s not essential. We generally ask for your surname on check-in & ask that you bring with you an up-to-date form of photo ID with your address, that matches the address on the booking (such as a driving license).

We normally ask for a 50% deposit on booking, and the remainder is normally due a week before you arrive. Once the deposit has been paid some people prefer to make regular small payments to spread the cost out a bit before they arrive. This is also fine – just give us a call and you can pay by card over the phone.

Yes, we currently have 3 waste disposal points on site. We have one in our main carpark as you drive out, which is suitable for motorhomes. The other Elsan points are located to the side of Shower Block 1, and in our Camping Field.

Yes! Click here for all the info on our seasonal pitches.

No, but we have cosy, heated Glamping Pods available to book. See more details here.

Our ‘Rally Field’ can accommodate larger tents – the price for the pitch is based on the amount of people sharing the tent, rather than the size of the tent. Please call our Reception team if you are unsure about the size of your tent, and they can talk you through our available pitches. 

We generally accept tourers & motorhomes up to around 28ft in length. We have a few pitches that are slightly longer than others, so if you have a larger sized unit please call our Reception team so we can see what is available for you.

Yes, of course…if you’re enjoying yourselves then we’d love you to stay longer! Just speak to our friendly Reception team and if your pitch is available we’d be delighted to extend your holiday booking. It is subject to availability, so please check as soon as possible!

If you will be arriving after 5pm, can you please give our Reception Team a call on 01554750100. Any arrivals after 8pm incur a £10 charge.

You can check-in any time from 1pm onwards. We ask that you check-out any time before mid-day. If you would like a late check-out (or require an earlier check-in) please speak to one of our friendly Reception team. If your pitch is available we are more than happy to arrange this for you. Please note it is difficult for us to arrange late check-outs during busy school holiday & bank holiday periods, in these cases we would recommend booking the extra night, as late check-outs are rarely available.

If you are staying in our Glamping Pods, check-in is any time after 3pm, and check-out is before 10am.

We understand families may need more than one car, especially if you are here for longer than a couple of days. On arrival, you are welcome to bring the second vehicle through to your pitch to unload. Once you have unloaded you can leave your second vehicle in our main car park at no extra charge.

All our pitches have space for one car to park next to your tent or caravan. However if you are pitched on one of our grass fields during particularly wet weather, we may ask you to park off the grass to avoid getting stuck in the field!

Sorry, no. Due to health & safety, fire regs & insurance purposes we only allow one tent or one caravan per pitch. The only exception is if you would like to put a small pup tent on your pitch for storage purposes only. You can add this on at the time of booking for an extra £2 per night.

Yes, if you have any special needs please let us know at the time of booking. We will add notes to your booking and do our best to accommodate your requests. We cannot guarantee a particular pitch, especially during busy periods, but we will always try to satisfy your requirements.

If you would like pitches next door, or adjacent, to friends and family please let us know at the time of booking and we will do our best to try and keep you all together. However, due to guests arriving and departing on different dates, and guests requesting to extend stays once they are here, we cannot guarantee that the pitches will be together. We will put notes in your booking though, and do our utmost to keep you close.

Electric is on a meter and is topped up via a smart card. For short stay breaks we provide you with a set amount of electric per night (15 units a night during the colder winter months, and 10 units a night during the warmer summer months). This is usually sufficient for most people. The electric meter will give you a unit countdown, so if you run out – or if you’re running low – you can top up your electric card either at Reception, or at the Bar if Reception is closed at an additional cost.

If you are booking for a month or longer, electric is not included in the price and you will need to top up your electric card as and when required.

No, you will need to bring your own electrical supply cable. These are normally around 25m long with a giant 3 pin plug at the end. They can be purchased from most caravan/camping/outdoor shops.

On our pitches with electric hook-up we provide a 3-pin connector rated at 16 amps (standard for most UK campsites) We have one field-our Wallabies Field-which is only 6 amps, and which is therefore only suitable for tents.

We offer:

• Hardstanding with electric hook-up suitable for touring caravans, motorhomes, campervans & trailer tents. This is on our Dragons Field, Rally Field & Ospreys Field. All pitches include room for an awning, at no extra charge. (T&Cs apply- please see ‘are awnings allowed?’ above)

• Grass with electric hook-up suitable for tents ONLY; on our Wallabies field.
• Basic Grass without electric suitable for tents, trailer tents, touring caravans, motorhomes, campervans; on our Camping Area.

Our prices are based on up to 4 people in a caravan or tent. Any additional people are charged at £3 extra per person, per night. Children under the age of 5 are free.

No, sorry, we don’t currently offer any discounts for members of the Caravan & Camping Club

Yes, of course. A family holiday wouldn’t be the same without your little four-legged friends! We accept a maximum of 2 dogs per pitch, at no extra charge. Please keep your dogs on a lead at all times around the campsite, and please ensure any mess is cleaned up after them or you’ll receive a fine. Dogs are not allowed inside our main Complex area, but you are welcome to sit outside with them on our Bar patios which are enclosed and heated during the colder months! There are lots of lovely walks for them along the estuary too, with direct access from our site. We now also have a dog friendly Glamping pod on site- please make sure to book the correct one.

Unfortunately, no. We have experienced too many issues in the past with campfires leading to noise disturbances late into the night, and also damage to our fields. We have therefore taken the decision to no longer accept campfires or firepits.

You are welcome to enjoy a BBQ on site (it’s part of what camping is all about, we love a bbq!). For safety reasons, and to help keep our fields nice and green, please ensure BBQs are raised off the grass and kept well away from any gas bottles or trees.

We sincerely hope you will not need to cancel your holiday with us; however, we understand that unforeseen circumstances can arise. Should cancellation become necessary, several options are available:

If you wish to retain your holiday but simply adjust the dates of your booking, we can hold the amount you have paid as a credit until you determine your new travel dates. Please provide us with at least 48 hours' notice to allow time for us to resell your pitch. Your credit will remain valid for up to one year.

Additionally, you have the option of adding our ‘Holiday Protection Plan’ at the time of booking for an extra £3 (or £10 if your booking is for a month or longer). This plan allows you to receive a refund of the amount paid, minus the cancellation fee, provided you give us at least 48 hours' notice.

Please note that if you cancel after 48 hours but before 24 hours, you will be eligible for a 50% credit on your account for future stays within the year; however, refunds are not available. Regrettably, if you cancel with less than 24 hours' notice, you will forfeit the amount paid, as we cannot offer a refund or credit in such cases.

During school holidays; there is a 3 night minimum stay policy. Arrival and departure days must fall on either Mondays, Wednesdays or Fridays. During off-peak, we operate a minimum of 2 night stay policy, with flexibility on arrival days. We do not allow 1 night stays.

Yes, we have a 2 launderettes on site. One is located next door to the Hairdressers on the Tavern Patio. This has 2 washing machines and dryers, 1 industrial washing machine and 1 industrial dryer. Our second laundrette is located inside Shower Block 2- this has 2 washing machines and 2 dryers. Prices are advertised on each machine. The machines take £1 coins.

No, but we offer a free cashback service.

Generally you can find Gudgeon (the native variety), Tench, Rudd & Golden Rudd in our fishing lake. 

Children under 13 do not need a license, otherwise standard UK lake fishing rules apply. We operate a catch and release policy and ask that you only use barbless hooks or nets.

You can hire the clubs & golf balls for our crazy golf course from our on-site shop. We ask for a £10 deposit for up to 4 golf clubs, plus £1 per person to play.

You will receive a free pass to use our Soft Play Area if you are staying on site with us. Standard charges apply to use our pool. However we offer great reductions for tourers and campers if you purchase a 3 day or 7 day pass. See Reception for full details.

We don’t offer Swimming Lessons ourselves, but there is a company called Swimwise that use our pool during term-time for children’s swimming lessons. You can contact Swimwise on: [email protected] or on 07973 818083. They also have a Facebook page: @swimwise.llanelli.

Our Swimming Pool is 1m in the shallow end, and 1.2m in the deep end. The average daily temperature is around 30/31 degrees.

No, due to the size of our Swimming Pool we do not need to have a lifeguard in attendance. We do operate a strict 1 adult to 2 children policy and our staff in the adjoining Play Area are first-aid trained.

Our Soft Play Area is open: 9am-7pm Monday-Saturday and 9am-6pm on Sundays. During off peak, 2 years and above costs £2.50 per child, 1 year olds are £1.50, Under 1s are FREE! During our peak times (weekends / half terms / Bank Holidays) there is a 50p price increase per child BUT under 1s remain FREE!

Yes! Everyone is welcome to use all our facilities, whether you are staying on site with us or just live locally. Anyone can pop in for a meal, or come along to any of our themed parties, kids events or live shows.

Currently we have free WiFi in our main Complex area – not yet on the seasonal, touring or camping fields. We are hoping to provide WiFi out in the fields very soon, so keep an eye on our website & Facebook page!

We are famous for our wide range of entertainment here at Gateway! For the little ones we have Kids Club, themed parties, Pantomimes, Wrestling, Disney Discos, Magic Shows, Robot Shows and so much more! We also have live music, bingo, comedy shows, karaoke, prize game shows etc to keep the whole family entertained!

Yes we have Kids Club all year round. Fri & Sat nights during term-time and Wed-Sat nights during school hols. Kids Club normally starts at 7pm. Please note during January we may only have Kids Club on Saturday nights (please check before you book). We also host regular Saturday afternoon themed children’s parties/discos, you can see more here.

Yes, we’ve gained a solid reputation for hosting some of the best local bands and singers around! We have live music every weekend, all year round during term-time, along with afternoon weekend sessions on our Sun Terrace in the Spring & Summer. During school holidays we normally have live music Thursdays-Saturdays with additional shows on Bank Holiday Sundays & Mondays. Click here to see all live music & show dates.

Yes, we have Cash Bingo on Friday & Saturday nights during term time and Wed-Sat during school hols. £1 a strip, with tickets on sale from 8pm, eyes down 9pm. We also have Adults Only Breakfast Bingo on Sunday mornings in our Tavern Bar – tickets on sale from 10:30am, eyes down 11am.

Yes! Our kids parties are open to everyone, and are usually free with no tickets needed.

Yes, we have live shows, themed parties and kids events every weekend throughout the year (and daily entertainment during school holidays).

Please click here to see our full menu and prices.

On Sundays we also have kids bar meals available, along with our Carvery. The play area also offer baguettes and toasties. From 5pm, our Curry Night menu is usually served until 9pm.

Yes, please ask one of our waiting staff for a menu. Please note all our food is prepared in a kitchen where nuts, gluten and other allergens are present, and our menu descriptions do not include all ingredients. If you have any food allergies, please us know before ordering.

Mon-Sat we serve breakfasts from 9am-12pm. Main Meals are then served 12pm-9pm.

On Sundays we serve breakfasts from 9am-10.30am, with our Carvery from 12pm until approx. 3pm.

We accept advance table bookings on Mondays to Thursdays during term time. On weekends and school holidays all tables are first come, first served. Due to its popularity, you would always need to pre-book for our Sunday Carvery by calling 01554 750100. Bookings over 10 people will require a deposit to be paid.

Our Sunday Carvery runs from 12pm until approximately 3:00pm (later for special events such as Mother’s Day and bank holiday weekends). An Adult (10 & over) main course is £13.95; Children 2-9yrs old: £7.95; under 2s: £2.50! Special deal when ordering a dessert at the same time as your main! Pre-book essential: call us on 01554 750100.

Yes, all glamping pods are heated.

BBQs are permitted on site, however, they must be off the ground and disposed of correctly and safely.

Yes, we have 1 pod that is pet friendly. Please check with the Reception team before booking.

Yes, parking is available nearby.

Yes. Every glamping pod has its own picnic bench and parasol.

Unfortunately we dont, so make sure to bring your own.

Bedding is provided for your stay, so you can pack light and settle in straight away. please bring your own towels as these are not provided.

Yes, we have two wheelchair-accessible glamping pods available. These pods offer easier access. We kindly ask guests to let us know at the time of booking if they require wheelchair access as they are subject to availability.

We do not offer refunds should you need to cancel your booking with us. However, if you let us know within 48 hours of your due arrival date, we will happily keep any money paid in credit for you to use on a different date (subject to availability) for up to one year.

Your deposit will refunded 48 hours after your departure date. This can take 7-10 days to come back into your account.

Yes! On arrival, we will require a £100 holding deposit to be paid via debit card as security against damages to accommodation or breach of your booking agreement. 

On arrival, we will require a £100 holding deposit to be paid via debit card as security against damages to accommodation or breach of your booking agreement. 

ID which shows the lead booking name and address (e.g driving license, bank statement).

£10 cash deposit for your key.

CHECK IN: you are welcome to check in any time after 3pm (if you will be arriving after 5pm please give us a call so we can arrange for someone to meet you) On arrival please check in at the main Reception Desk. Arrivals after 8pm will incur a £10 fee.

CHECK OUT: you have to check out before 10am or youll incur a late check out fee of £10 per hour.

All our Glamping Pods sleep 4, including any infants or babies.

Glamping Pod 7 is the only pod that sleeps 6 , including any infants or babies.

• Basic Pods - beds only
• Ensuite Glamping Pods - toilet & shower
• Glamping Pods with toilets