We sincerely hope you will not need to cancel your holiday with us; however, we understand that unforeseen circumstances can arise. Should cancellation become necessary, several options are available:
If you wish to retain your holiday but simply adjust the dates of your booking, we can hold the amount you have paid as a credit until you determine your new travel dates. Please provide us with at least 48 hours’ notice to allow time for us to resell your pitch. Your credit will remain valid for up to one year.
Additionally, you have the option of adding our ‘Holiday Protection Plan’ at the time of booking for an extra £3 (or £10 if your booking is for a month or longer). This plan allows you to receive a refund of the amount paid, minus the cancellation fee, provided you give us at least 48 hours’ notice.
Please note that if you cancel after 48 hours but before 24 hours, you will be eligible for a 50% credit on your account for future stays within the year; however, refunds are not available. Regrettably, if you cancel with less than 24 hours’ notice, you will forfeit the amount paid, as we cannot offer a refund or credit in such cases.
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